Nortel Networks NN-10300-053 - Manual (Page 27)

Agent and Supervisor features
27
Logging in: No Supervisor ID, With Priority
To log in using the No Supervisor ID, With Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial ACD DN 1 # .
4. Dial Priority 1 #.
5. Dial ACD DN 2 # .
6. Dial Priority 2 #.
7. Dial ACD DN 3 # .
8. Dial Priority 3 #.
9. Dial ACD DN 4 # .
10. Dial Priority 4 #.
11. Dial ACD DN 5 # .
12. Dial Priority 5 ## .
Logging in: Supervisor ID, With Priority :
To log in using the Supervisor ID, With Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial Supervisor ID # .
4. Dial ACD DN 1 # .
5. Dial Priority 1 #.
6. Dial ACD DN 2 # .
7. Dial Priority 2 #.
8. Dial ACD DN 3 # .
9. Dial Priority 3 #.
10. Dial ACD DN 4 # .
11. Dial Priority 4 #.