Network Technologies ST-xU - Manual (Page 33)

NTI NODEMUX SERIES UNIVERSAL KVM SWITCH
29
TROUBLESHOOTING
PROBLEM:
SOLUTION:
Keyboard Errors
Check cable connections on each CPU and the switch.
NOTE: If the cable from a CPU’s keyboard port is disconnected from the NTI Universal KVM switch while
power is ON, turn the power OFF to the CPU before plugging the cable back in.
PROBLEM:
SOLUTION: No Video
•
Check cable connections on each CPU and the switch.
• Verify that the keyboard and video cables are connected from each CPU to matching ports. After
reconnecting, the CPU may need to be re-booted in order to sense that the monitor is connected.
PROBLEM:
SOLUTION: No Mouse Movement
•
Check cable connections of mouse to keyboard
• Verify that mouse driver was loaded. (If you are unsure how to do this, contact your system
administrator.)
• Verify the Broadcast Mode is not enabled (OFF)
PROBLEM: Monitor shuts down while working with OSD menu
•
Disengage or increase time setting of CPU monitor’s “sleep” mode from the BIOS and/or control panel
display settings. The CPU does not sense activity while in the OSD menu.
GENERAL NOTE: Verify that the port 1 LED (on the front panel of the KVM switch) illuminates when the power switch is
turned ON. If it doesn’t, call NTI for assistance.
Turn ON power to the NODEMUX first, then to the CPUs.
Always turn power ON in this sequence.
INDEX
Administration Mode, 11
Audio support, 28
baud rate, 21
Broadcast Mode, 15
cables needed, 6
change password, 12
Command Mode, 13
command protocol, 23
Control options, 9
Edit Mode, 16
front panel control, 9
keyboard translations, 27
Maintenance Mode, 18
materials supplied, 2
OSD control, 9
Passwords, 10
rack mounting, 4
RS232 Control, 21
Scan Mode, 15
Search Mode, 17
Security option, 9
SERTEST, 25
supported devices, 1
Switch Control Program, 25
System Access List, 13
touch-screen support, 6, 7, 19, 28
unit address, 22
User Access, 13
User Name List, 12
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at (800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at
http://www.networktechinc.com/return-policy.html for information regarding repairs and/or returns. A return authorization number
is required for all repairs/returns.
Man064 Rev 9/4/08