Nortel Networks 5000i - Manual (Page 16)

Technical Support for Software Problems
When you have questions concerning the scanner system software, call NCS Pearson Customer
Support.
Before calling, you should:
• Write down a description of your problem. This helps ensure that you will have all the
details you need when you talk to an analyst.
• Note all error messages that appear on your computer's screen. Write down any error
messages that are related to your problem.
• Have a description of your software problem ready. Include the software registration
number (located on the software registration card).
Page 4 5000i Scanner Installation Guide