Using multiple call appearances, Using multiple call appearances –3, To set acd agent availability – Nortel Networks 330 User Manual
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Using the Advanced Features of Your SoundPoint IP 330/320 Phone
4 - 3
8.
Enter your password and press the Login soft key.
9.
Press
repeatedly to return to the idle display.
To log out of the ACD:
1.
Press .
2.
Select Features > ACD Login/Logout...
3.
Select Logout.
4.
Press
repeatedly to return to the idle display.
To set ACD agent availability:
1.
Press .
2.
Select Features > ACD Agent Availabilit...
3.
Use
and
to switch between Available and Unavailable
settings.
4.
Press
to select the setting.
5.
Press
repeatedly to return to the idle display.
Repeat steps 1 to 5 to manually set the ACD agent to unavailable.
Using Multiple Call Appearances
Each line on the phone can be configured to have one or more call
appearances. More than one call appearances is useful if there is an active call
and an incoming call arrives.