Access to screens and systems, Access to screens and systems –4 – Nortel Networks 330 User Manual
Page 74
User Guide SoundPoint IP 330/320
5 - 4
Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response from
feature key presses.
The SoundPoint IP 330/320
phone is not in active state.
Do one of the following steps:
•
Press the keys more slowly.
•
Check with the system administrator
to see whether or not the key has
been mapped to a different function or
disabled.
•
Make a call to the phone to check for
inbound call display and ringing as
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
•
Press Menu followed by Status >
Lines to confirm line is actively to the
call server.
•
Reboot the phone to attempt
re-registration to the call server (refer
to
Restarting Your Phone
on page
4-17
).
The display shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following steps:
•
Check termination at the switch or hub
(furthest end of the cable from the
phone).
•
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
•
Press Menu followed by Status >
Network. Scroll down to verify that the
LAN is active.
•
Reboot the phone to attempt
re-registration to the call server (refer
to
Restarting Your Phone
on page
4-17
).