Quantum Tape Drive LTO-3 - Manual (Page 88)

Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
74 LTO-3 Tape Drive User’s Guide
Tape will not Eject from the Drive 7
1
Be sure the tape drive is powered on. If the
Power
LED is not
illuminated, check whether power is being applied to the system
and/or the desktop tape drive if the tape drive is a desktop unit.
Follow troubleshooting steps under Computer Boots but Does Not
Recognize the Tape Drive on page 69 to determine why the Power
LED is not illuminated.
2
If the
Power
LED is illuminated, determine whether the tape drive
LEDs show other tape drive activity. Under normal conditions, it
may take 2 to 3 minutes for the tape to eject. If only the
Drive
LED is
blinking, wait for this LED to turn off before trying to eject the tape.
3
If the
Drive
LED alone is blinking, wait for it to turn off. Verify that no
other LEDs are on or flashing. Push the eject button on tape drive.
4
If the
Drive
LED flashes, wait for the tape to eject (this may take up to
3 minutes). If the tape ejects, the problem has been resolved.
5
If a message similar to the following appears when the eject button is
pushed, use the mt offline command to eject the tape:
You cannot eject the cartridge because the tape drive is in use. Wait until
the operation is complete before ejecting the cartridge. The backup
software may still have the tape drive in prevent mode so that the
cartridge cannot be ejected. Use the backup software commands to eject
the tape.
1
If the
Drive
LED is not blinking alone, see table 4 on page 25 to
determine whether a hardware or firmware error has occurred, or
whether the
Manual Intervention
LED is flashing.
• If there is a hardware or firmware error or the
Manual Intervention
LED is flashing — and the
Drive
LED is blinking — contact
Customer Support.
• If there is a hardware or firmware error or the
Manual Intervention
LED is flashing — and the
Drive
LED is
not
blinking — reboot the
drive by holding the front panel button for more than 5 seconds
and releasing it or power cycling the drive.It may take up to 5
minutes for the tape to eject.
Note: In Unix/Linux the above message may not appear, but the
operating system may still prevent the tape drive from ejecting
the tape.