Verizon CustoPAK - Manual (Page 13)

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Call Forwarding – Busy Line
This feature automatically routes incoming calls to a pre-determined number
(either inside or outside of your CustoPAK system) when your line is busy. Use
Call Forwarding – Busy Line to improve customer service by forwarding calls
to alternate answering points, ensuring that all incoming calls are covered. This
feature can be separate on the line or can be combined with Call Forwarding –
Don’t Answer. The forward-to number must be programmed by Verizon.
NOTES:
1.) Calls forwarded outside the system are subject to local, regional toll or long
distance charges, as applicable.
2.) Call Forwarding – Busy Line overrides Dial Call Waiting (see page 29).
Therefore, if you place a call to a number with Call Forwarding – Busy Line,
the call is forwarded and the Dial Call Waiting treatment is not given during
a busy condition.
3.) Call Forwarding overrides Call Forwarding – Busy Line.
4.) For Multi-Line Hunt groups, Call Forwarding – Busy Line can only be
assigned on a group basis and will apply to every line in the group.
5.) Call Forwarding – Busy Line can only be assigned to the last member of
a Series Hunt group.
6.) If you have Voice Messaging, it is not necessary to subscribe to this feature.
7.) Verizon must automatically activate this feature. You cannot activate or
deactivate the feature as you choose.
Call Forwarding – Don’t Answer
This feature automatically routes incoming calls to a telephone number (either
inside or outside of your CustoPAK system, or to Voice Messaging) when your
line is unanswered after a pre-determined number of rings (4-ring maximum).
Use Call Forwarding – Don’t Answer to improve customer service by forwarding
calls to alternate answering points, ensuring that no opportunities are lost
due to an unanswered call. This feature can be separate on the line or can
be combined with Call Forwarding – Busy Line. The forward-to number must
be programmed by Verizon.
NOTES:
1.) Calls forwarded outside the system are subject to local, regional toll or long
distance charges, as applicable.
2.) Call Forwarding overrides Call Forwarding – Don’t Answer.
3.) Call Waiting and Dial Call Waiting override Call Forwarding – Don’t Answer.
4.) For Multi-Line Hunt groups, Call Forwarding – Don’t Answer can only be
assigned on a group basis and will apply to every line in the group.
5.) If the forward-to number is busy, the call will not forward. The line will
continue to ring, or you may get a busy signal, depending upon the location
of the forward-to number.
6.) If you have Voice Messaging, it is not necessary to subscribe to this feature.
7.) Verizon must automatically activate this feature. You cannot activate or
deactivate the feature as you choose.