Verizon CustoPAK - Manual (Page 22)

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Enhanced Call Forwarding
Using a toll free 800 number, you can forward calls from anywhere in the
country to any other number of your choice (pager, cellular phone, work phone
or home phone). Enhanced Call Forwarding has been installed with a default
destination number that you have chosen, and provides you with the flexibility
to override the default number whenever necessary. This feature is not avail-
able in the DMS 10 switch type.
While using Enhanced Call Forwarding, certain buttons always have the same
standard function:
Ī Press to jump to the Main Menu.
Ī Press to hear a menu again.
Ī Press to hear help information.
Ī Press to return to the previous menu.
Ī If you’re entering a string of digits (a phone number or a time) and make
a mistake, press
to clear the entry so you can start over again.
Ī After entering a string of digits, press to end the string.
Calling Enhanced Call Forwarding
From a touch-tone telephone:
Ī Dial 1-888-483-3230.
Ī Enter your 10-digit Enhanced Call Forwarding account number, then press .
Ī Enter your Verizon-provided temporary PIN, then press . If this is the first
time you’ve used Enhanced Call Forwarding, you’ll be prompted to create your
new 6- to 10-digit PIN.
Refer to your Enhanced Call Forwarding User Guide for detailed
information on how to use this feature.
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Executive Busy Override
Executive Busy Override allows you to gain access to a busy line within your
CustoPAK system by dialing a code, thus establishing a three-way call. The
called number will receive a warning tone prior to the establishment of the
three-way conference call. The person to whom the called party is speaking
can be either inside or outside of the CustoPAK system. This feature is not
available in the GTD-5 switch type.
Upon reaching a busy internal station:
Ī Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your
telephone set).
Ī Press (both parties will hear break-in tone and you can now join
the conversation).
NOTES:
1.) If a three-way conference is already in progress on the called number, the
feature will not operate.
2.) If the called party presses the switchhook (or the Tap/Flash/Recall/Link button,
depending on the telephone set), the overriding party will be disconnected
from the three-way call. If any of the three parties hang up, the remaining
two parties will still be connected.
Last Number Redial
This convenient service enables you to be connected to the last number you
dialed. Use Last Number Redial to save time and improve efficiency by reducing
dialing time and time spent looking for telephone numbers. This feature is not
available for 5ESS and DMS 10 switch types.
To be connected to the last number you dialed:
Ī Lift the handset and listen for dial tone.
Ī Press and wait for the call to connect.
NOTE: If you called both numbers when establishing a three-way conference,
the second number is the one stored for a Last Number Redial request.
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