Visioneer 9650 - Manual (Page 147)

140 V ISIONEER 9650 S CANNER U SER ’ S G UIDE
T
ROUBLESHOOTING
In addition to the troubleshooting information contained in this
section, please see the Readme file in the PaperPort directory on your
computer’s hard drive. The Readme file contains additional information
that may help you diagnose problems with the scanner.
If you try all the troubleshooting procedures described in this section
and in the Readme file, and the scanner still has problems, you may
have a malfunctioning scanner. Please see the technical support card
that you received with your scanner for technical assistance telephone
numbers. Also visit our web site at www.visioneer.com for additional
technical information.
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
• Is a cable loose or not plugged in securely? Inspect all cable
connections. Make sure all the cables are plugged in securely.
• Are the scanner’s status lights on? Turn on the scanner’s power. If
the lights still don’t come on, plug the power supply into another
electrical outlet.
• Is the scanner’s locking tab in the locked position? If you tried to
scan with the scanner locked, you must unlock the scanner and then
restart both the computer and the scanner. Slide the locking tab to
the unlocked position and turn off the power to the scanner. Then,
restart your computer. While the computer is restarting, turn on the
power to the scanner.
• Did you restart the computer after installing the software? If you
didn’t restart the computer, it may not have loaded all of the software
files. Try restarting your computer.
• Did you select another TWAIN source for scanning? If you use
multiple TWAIN devices with your computer, you may have selected
another source for images. Start the PaperPort software, then click the
Scan icon and choose Visioneer 9650.