Zoom Gateway/Router Zoom V3 - Manual (Page 77)

Appendix D: Troubleshooting 77
• You are dialing according to the guidelines your service
provider gave you. Your provider’s web site should provide
instructions and examples. For instance, you may need to dial
local calls as though they were long distance. Or, you may need
to dial a call within your country as though you were calling
from outside the country—beginning with an international
prefix such as 00, followed by the country code, city code or
area code, and local number.
• You aren’t taking too long between digits when you dial a
number. If you take a very long time, the V3 may register that
you have completed dialing before you are through. If this is a
possibility, hang up and try again.
When I pick up the phone, I don’t hear a dial tone.
For aV3 used normally, the dial tone you hear when you first pick
up your phone comes from the local phone company. Check that:
• You have installed any phone adapters required for your
country.
• Your TELCO line is firmly plugged into the telephone wall
jack.
If you have another phone jack for the same phone line, plug your
phone into that jack and make sure you hear a dial tone. If you
don’t, contact your local phone service provider. If you do, then
check that:
When some people call me, my Caller ID display doesn’t
work.
Some phones that display caller ID are very sensitive to ring type.
If you are using the VoIP version of the ring and tone sounds but
find that the Caller ID display on your phone is unreliable, try
switching back to the standard ring and tone configuration. See
page 25 for instructions on changing your ring.
The Caller ID setting may not be set to the right value for your
phone. You have one of two choices, Bell 212 or V.23. Go to the
V3’s Advanced Voice page and click the Advanced VoIP Setup
button to check your setting.