Xantrex Technology AGS - Manual (Page 15)

15
LIMITED WARRANTY
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. (“Xantrex”) and covers
defects in workmanship and materials in the Automatic Generator Start Control System.
This warranty lasts for a Warranty Period of 12 months from the date of purchase at point of
sale to you, the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired
portion of the Warranty Period.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided
that you notify Xantrex of the product defect within the Warranty Period, and provided that
Xantrex through inspection establishes the existence of such a defect and that it is covered by
this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair
and building replacement products. Xantrex reserves the right to use parts or products of
original or improved design in the repair or replacement. If Xantrex repairs or replaces a
product, its warranty continues for the remaining portion of the original Warranty Period or
90 days from the date of the return shipment to the customer, whichever is greater. All
replaced products and all parts removed from repaired products become the property of
Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment
to the customer via a Xantrex-selected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you
are unable to contact your merchant, or the merchant is unable to provide service, contact
Xantrex directly at:
Phone: 1-800-670-0707 (toll free in North America), 1-604-422-2777 (direct)
Fax: 1-604-420-2145
Email: [email protected]
Direct returns may be performed according to the Xantrex Return Material Authorization
Policy described in your product manual. For some products, Xantrex maintains a network
of regional Authorized Service Centers. Call Xantrex or check our Web site to see if your
product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product, and the
product must not have been disassembled or modified without prior written authorization
from Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale
to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under
warranty