Limited warranty – Xantrex Technology AGS User Manual
Page 18
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Return Procedure
1.
Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging or
equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
2.
Include the following:
•
The RMA number supplied by Xantrex Technology Inc clearly marked on the outside
of the box.
•
A return address where the unit can be shipped. Post office boxes are not
acceptable.
•
A contact telephone number where you can be reached during work hours
•
A brief description of the problem
3. Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and are fully responsible
for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC)
A Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
LIMITED WARRANTY