Troubleshooting, Appendix – VTech CS6829 Manual User Manual

Page 66

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Appendix

62

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer

service, visit our website at

www.vtechphones.com or call 1 (800) 595-9511. In Canada,

go to

www.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all.

Make sure the battery is installed and charged correctly (page 3). For optimum daily

performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,

then plug it back in. Allow up to one minute for the cordless handset and telephone base

to synchronize.
Charge the battery in the handset for up to 11 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes before use

(page 4).
Remove and install the battery again. If that still does not work, it may be necessary to

purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working telephone.

If the other telephone does not work, the problem is probably in the wiring or telephone

service. Contact your telephone service provider.

There is no dial tone.

Try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different

telephone. If there is no dial tone on this telephone either, the problem is in your wiring or

telephone service. Contact your telephone service provider.
If you have changed your telephone service to digital service from a cable company or a VoIP

service provider, the telephone line may need to be rewired to allow all existing telephone

jacks to work. Contact your service provider for more information.

I cannot dial out.

Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two

to synchronize with the telephone base before producing a dial tone. Wait an extra second

before dialing.
If other telephones in your home are having the same problem, the problem is in the wiring or

telephone service. Contact your telephone service provider (charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from

another room in your home with less background noise.
If you have changed your telephone service to digital service from a cable company or a VoIP

service provider, the telephone line may need to be rewired to allow all existing telephone

jacks to work. Contact your service provider for more information.








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