Castle TSM-21 Serial 64234 and above (Bosch) Operator Manual - Manual (Page 41)

CASTLE, INC TSM-21 OWNERS MANUAL V2.0 Page 41 of 41
8.4 Warranty Part Replacement
8.4.1 New product (within 30 days)
• Castle is obliged to provide replacement parts at no charge.
• Castle is obliged to ship overnight if requested by End User.
8.4.2 30 days to 12 months
• Castle is obliged to provide replacement parts at no charge.
• Castle is obliged to ship UPS 2-day if requested by End User.
• If needed next-day, the End User will be charged to cover difference.
Certain original parts and assemblies are expected to be returned by the End User if Castle is
providing replacements. Castle will initiate an RMA and provide pre-paid shipping for these
returned items. In order to protect Castle’s assets, the customer will be billed for replacement
parts if the returned parts are not received at the Castle factory within 30 days of the End User’s
receipt of the replacement parts.