Clear-Com Concert for Newsroom - Manual (Page 35)

35 Concert ActiveX Client for ENPS User Guide
4 Troubleshooting
Tip: If your query concerns ENPS rather than the ActiveX Client, you can access ENPS on-line Help
by clicking F1 while ENPS is open.
4.1 Logs
Log files record every significant event that occurs while using the ActiveX Client (such as logging in,
joining a conference or a system error). Your system administrator can use the log files to diagnose
issues on your Client.
The Client includes a Logs facility that allows you to select the level of detail for log files and place
those log files in a compressed archive (zip) on the desktop. This makes it easier for you to locate the
relevant log files and send them to your system administrator.
To use the Logs facility:
1. Click the configuration icon [ ] on either the login screen or in the side bar of the ActiveX
Client. In the configuration dialog, select General.
2. The General configuration dialog is displayed. Go to Logs at the bottom of the dialog.
3. Use the drop-down list in Trace Level to select the level of detail for the event logs.
4. Use Send logs to desktop to place all the event log files generated by Concert into a
compressed archive (zip).
The archive is saved to your desktop under the name CCR [date].zip, where [date] is the
date and time of the creation of the archive.
Note :
Use Logs for troubleshooting only. Setting the Trace Level to a high level of detail may affect
the performance of your Client.
5. Click Save.
Note:
Saving is only required if you changed the Trace Level for event logs.
See also 1.5 Configuring the General settings.