Clear-Com Concert for Newsroom - Manual (Page 36)

36 Concert ActiveX Client for ENPS User Guide
4.2 Audio device issues
Issue
Cause(s) Solution
A warning message is
displayed:
Warning: Cannot find any
audio device. You must
configure your sound
device and try again.
This message is displayed
when the ActiveX Client tries
to load an audio device and
cannot locate any devices.
Install an appropriate audio device
(for example, a sound card or USB
headset).
Check your configuration settings for
audio devices (see 1.4 Configuring
the audio devices).
A warning message is
displayed:
Warning: Cannot load your
sound device. You must
configure your default
sound device and try
again.
This message is displayed
when the ActiveX Client tries
to load an audio device that is
not configured in Windows.
Example:
You are using a USB headset
with ActiveX Client. You then
quit ActiveX Client and unplug
the USB headset. When you
restart ActiveX Client, ActiveX
Client tries to load the USB
headset but does not succeed.
Either restore the audio device, or
configure a new audio device
(see 1.4 Configuring the audio
devices).
A warning message is
displayed:
Audio Device Unplugged:
Switching to [Device
Name].
An audio device is unplugged
while the ActiveX Client is
open. ActiveX Client automatically
switches to the next available audio
device.
You can also reconfigure the audio
device through the configuration.
Table 16: Audio device Issues
4.3 Client connectivity issues
Issue
Cause(s) Solution
A notification is displayed:
You have been
disconnected: This user
was logged in on another
computer.
This message is displayed
when you are logged in on
ActiveX Client on one machine
and attempt to log in at
another machine.
Log off the first machine and
attempt logging in again.