LevelOne PLI-3410 - Manual (Page 68)

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Chapter 5: Troubleshooting
If your device is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please
kindly contact your service provider for support.
Problems with the device
Problem Suggested Solution
I forgot my password. First try entering the default user name and password:
User Name: admin; Password: admin. (Both the User Name and
Password are case sensitive, so make sure that CAPS LOCK is
not on when entering this information.)
If this fails, restore your HomePlug AV device to its factory
default settings and then enter the default user name and
password.
I can not access the LOGIN
Web Configuration Interface. • Ensure you are using the correct IP address. (Default is
192.168.1.1.)
• Check the hardware connections and ensure all LEDs are
behaving as excepted.
• Ensure your computer’s IP address is in the same subnet as
the HomePlug device.
• Check to see if your browser has Java, JavaScript, or ActiveX
enabled. If you are using Internet Explorer, click Refresh to
ensure that the Java applet is loaded.
• Try closing the browser and re-launching it.
• Reset the device to factory defaults and try to access the
HomePlug adapter with the default IP address.
How do I reset the
HomePlug AV200 adapter? There are two ways to reset factory default settings:
• Hardware Reset
To perform a hardware reset, hold down the reset button for
more than 2 seconds, and release it.
• Software Reset
To initiate a software reset, select Administration > Settings
Management and click on Load Default button to initiate the
restart process. Then wait several minutes.
Note: Restoring to factory default will wipe out all the
configurations you have previously set. You are strongly
advised to create a backup copy of the settings before
resetting the device.
I can not start my HomePlug
device. Please check your power supply is working. HomePlug device
operates from the power supplied by the home electrical wiring
and can not operate without a working power supply.