Troubleshooting – Actiontec electronic GT701A User Manual
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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Modem, and techniques to solve them. Note that these techniques may not be suc-
cessful in all cases. Also included is a list of frequently asked questions.
Troubleshooting
Cannot Use the Internet
Physical Connections
Ensure the Modem’s Power light is on, as well as the appropriate lights for any
active connections (Ethernet or
USB
). If the connection is not active, reconnect
the appropriate cable.
Connection to the Router
Check that the default
IP
address the computer is receiving is correct by select-
ing Start, Run, typing
cmd
in the “Open” text box, then typing
ipconfig
. The
IP
address should be
192.168.0.
x (with “x” representing a number from
2
through
254
), and the Default Modem address should be
192.168.0.1
. If not, restart the
computer to allow the Modem to assign a
IP
address. If a static
IP
address was
previously assigned to the computer, it will need to be removed before the
Modem can dynamically assign a new
IP
address. After the computer restarts,
check the
IP
address of the computer again. If it is still not correct, type
ipcon-
fig /?
(note the space after
ipconfig
) to receive an explanation about how
to release and renew the
IP
address.
Once the
IP
address has been verified as correct, open a Web browser. In the
“Address” text box, type
192.168.0.1
and click Go. The Modem’s Web
Configurator Main Menu screen appears, verifying the Modem’s active connection.
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