Troubleshooting – AT&T 2812B User Manual

Page 54

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51

Appendix

• Make sure the answering system is on. When the answering

system is on, the

ANSWER ON key on the telephone base will

be lit.

• If Toll Saver is activated, the number of rings changes to two

when there are new messages waiting (page 36).

• If the memory is full or if the answering system is off, the sys-

tem will answer after ten rings and announce "Please enter
your remote access code."
If the memory is full, you need to
delete some old messages in order to make room for new
messages.

The answering
system does not
answer after the
correct number of
rings.

Common cure
for electronic
equipment.

• If the telephone is not responding normally, try putting the

cordless handset in the telephone base or the charger. If it
does not seem to respond, try the following (in the order
listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the

telephone base.

4. Re-install the battery and place the cordless handset

into the telephone base or charger.

5. Wait for the cordless handset to synchronize its connection

with the telephone base. Allow up to one minute for this to
take place.

The system does
not receive caller
ID or the system
does not display
caller ID during
call waiting.

• Make sure you subscribe to caller ID with call waiting fea-

tures services provided by the local telephone company.

• The caller may not be calling from an area which supports

caller ID.

• Both you and the caller’s telephone companies must use

equipment which are compatible with caller ID service.

• If you subscribe to DSL service, install a DSL filter to the

telephone line between the telephone base and the tel-
ephone line jack. Contact your DSL service provider for
filter information.

Troubleshooting

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