General hardware problems – Elitegroup G733 User Manual

Page 64

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Two classifications of malfunctions can be detected during the POST:

Error messages that indicate a failure with either the hardware, the software, or the Basic

Input/Output System (BIOS). These critical malfunctions prevent the computer from operating at
all or could cause incorrect and apparent results. An example of a critical error is microprocessor
malfunction.

Messages that furnish important information on the power-on and boot processes (such as

memory status). These non-critical malfunctions are those that cause incorrect results that may
not be readily apparent. An example of a non-critical error would be a memory chip failure.

In general, if the POST detects a system board failure (a critical error), the computer halts and
generates a series of beeps. If failure is detected in an area other than the system board (such as the
display, keyboard, or an adapter card) an error message is displayed on the screen and testing is
stopped. It is important to remember that the POST does not test all areas of the computer, only those
that allow it to be operational enough to run diagnostic programs.

If your system does not successfully complete the POST, but displays a blank screen, emits a series of
beeps, or displays an error code, consult your dealer.

General Hardware Problems

A few common hardware problems and suggested solutions are presented in the table below:

Problem:

Solution:

Problem:

Solution:

Problem:

Solution:

Problem:

Solution:

The capacity of the battery is between 95 to 99% but can not fully charged.

Please discharged to less than 95% of its capacity then recharge the battery.

Failure in the installation of the Audio driver.

Be sure to first remove the current audio device from your system. Please
follow the instruction on the installation of audio driver.

The display screen is dark

Make sure that the computer is not in Suspend mode. Check the Brightness
controls for the screen. If the controls are turned too far down, the screen will
be dark.

An incorrect date and time are displayed.

Correct the date and time using the DOS DATE and TIME commands or the
options in the Setup Utility. If the date and time become incorrect after a short

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