LumaSense Technologies ISR 6 Advanced - Manual (Page 6)

ISR 6 Advanced Manual General Information · 6
The warranty is VOID if the instrument is disassembled, tampered with, altered, or otherwise
damaged without prior written consent from LumaSense Technologies; or if considered by
LumaSense Technologies to be abused or used in abnormal conditions.
The Windows compatible software was thoroughly tested on a wide range of Windows
operating systems and in several world languages. Nevertheless, there is always a possibility that
a Windows or PC configuration or some other unforeseen condition exists that would cause the
software not to run smoothly. The manufacturer assumes no responsibility or liability and will
not guarantee the performance of the software. Liability regarding any direct or indirect
damage caused by this software is excluded.
There are no user-serviceable components in the instrument
· Disassembly of the instrument is not allowed. The warranty is VOID if the instrument is
disassembled, tampered with, altered, or otherwise damaged without prior written
consent from LumaSense Technologies; or if considered by LumaSense Technologies to
be abused or used in abnormal conditions.
1.4 Unpacking the Instrument
Before shipment, each instrument is assembled, calibrated, and tested at the LumaSense Factory.
When unpacking and inspecting your system components, you need to do the following:
1. Check all materials in the container against the enclosed packing list.
LumaSense Technologies cannot be responsible for shortages against the packing list
unless a claim is immediately filed with the carrier. Final claim and negotiations with the
carrier must be completed by the customer.
2. Carefully unpack and inspect all components for visible damage. If you note any damage
or suspect damage, immediately contact the carrier and LumaSense Technologies, Inc.
3. Save all packing materials, including the carrier’s identification codes, until you have
inspected all components and find that there is no obvious or hidden damage.
Note: LumaSense encourages you to register your product with us to receive updates,
product information, and special service offers:
http://info.lumasenseinc.com/registration .
1.5 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly
indicate the assigned RMA number on the shipping package exterior. Refer to Section 1.6,
Shipments to LumaSense for Repair, for shipping instructions.