AT&T E5913B - Manual (Page 55)

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Appendix
The charge
light is off • Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly
and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless hand-
set and telephone base to reset.
• Your phone might be malfunctioning. Please refer to the
Limited warranty section of this user’s manual for further
instruction.
My caller ID
isn’t working • Caller ID is a subscription service. You must subscribe to this
service from your local telephone company for this feature to
work on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller
ID compatible equipment.
My calls fade out
or cut in and out
while I’m using my
cordless handset • Other electronic products can cause interference with your
cordless phone. Try installing your phone as far away from the
following electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room moni-
tors, televisions, personal computers, kitchen appliances and
other cordless phones.
• Microwaves operate on the same frequency as your phone. It is
normal to experience static on your phone while the microwave
oven is operating. Do not install this phone in the same outlet or
near the microwave oven.
• If your phone is plugged in with a modem or surge protector,
plug the phone (or modem/surge protector) into a different
location. If this solves the problem, re-locate your phone or
modem farther apart from one another, or use a different surge
protector.
• Relocate your telephone base to a higher location. The
phone will have better reception when not installed in a low
area.
• If the other phones in your home are having the same prob-
lem, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply).
Troubleshooting