AT&T Telephone Adapter - Manual (Page 22)

20
APPENDIX C
TROUBLESHOOTING
I just finished installation and cannot get
a dial tone on my phone.
I had a dial tone before, but do not receive
a dial tone now. 21
I can surf the Internet but have a blinking
red status light and do not have dial tone. 21
I get a Page Not Found error when attempting
to browse the Web with my computer. 21
I need help getting my computer to “obtain
IP address automatically.” 22
I need help cloning my MAC address. 22
I am connected via a home router and
my real time/gaming applications are not
working correctly. 23
I have DSL and I cannot access my TA setup
Web page. 23
I have DSL and am getting the message
“can’t connect to the Internet” even though
I can see the Internet. 23
I keep getting “activation fail” during the TA
Activation process. 24
I forgot my PPPoE username and password.
Where can I find it? 24
I may have a static IP address but I’m
not sure. 24
I have DSL and keep getting “authentication
fail” for connecting status. 24
I may have an integrated modem/home router.
How can I find out? 25
I have an integrated modem/home router.
I don’t know which section to use in this
guide. 25
I have a USB DSL modem. 25
I have a satellite broadband Internet
connection. 25
I have a private IP address. 25
I can’t get this to work with my company’s
VPN. 25
My data service is lost every once in a
while, but I still have a dial tone.
I am using a home router and have to reboot
everything to get the data to work again. 25
My TA Status and WAN lights sometimes
blink green or amber for no apparent reason.
Should I be concerned? 26
I am having voice quality problems with
my phone. 26
I cannot use this line in any other room. 26
I cannot hook multiple phones to the TA. 26
I cannot use my existing phone
jacks throughout the house for my
AT&T CallVantage Service. 26
I can’t get this to work with my home
security system. 26
Troubleshooting topic Page Troubleshooting topic Page Troubleshooting topic Page