HP Matrix Operating Environment Software - Manual (Page 44)

6 Troubleshooting
This chapter is divided into three sections:
•
“Configuration troubleshooting” (page 44)
•
“Matrix recovery management troubleshooting” (page 49)
•
“Matrix recovery management log files” (page 53)
Configuration troubleshooting
To troubleshoot Matrix recovery management configuration operations, take note of any on-screen
error messages, then review this section for relevant information. You can also view the
mxdomainmgr
log files for additional information.
The following troubleshooting issues are addressed in this section:
•
Unable to add or edit Site information
Possible causes include:
◦ The local or remote CMS name provided is not valid (not a fully qualified domain name
or locatable in the DNS).
◦ The local or remote CMS name does not include a fully qualified name associated with
the local host.
•
Unable to add or edit Storage Management Server information
Possible causes include:
◦ The Storage Management Server is not discovered in the HP Matrix Operating Environment
user interface.
◦ The credentials associated with the Storage Management Server in the HP Matrix
Operating Environment user interface do not include the user name provided as part of
a Storage Management Server configuration that has been added or edited.
◦ The HP Matrix Operating Environment user interface is unable to communicate with the
Storage Management Server.
Communication Failure with Storage Management Servers may be the result of Open-SSH not
being installed or configured on the target system.
•
Unable to add or modify HP P6000 Storage Management Server
Possible causes include:
◦ The CIMOM Server is not running on the Storage Management Server.
◦ The CIMOM server is configured to use a different port than the one specified for add
or edit operations.
◦ The specified user does not have a valid sign-in on the Storage Management Server with
appropriate privileges.
44 Troubleshooting