HP Matrix Operating Environment Software - Manual (Page 48)

Unable to add CLX credentials for this HP 3PAR storage system. Error message
The encrypted password file for the corresponding HP 3PAR storage system is incorrect or the
password for the storage system has been changed and hence cannot be authenticated using the
existing password file. Cause
Ensure the correct password file is present in the /storage/3par/conf directory where Matrix
recovery management is installed for both the local and remote HP 3PAR storage systems. If necessary
regenerate the password files. Retry Storage Management Server add operation. Action
Error: Unable to locate CLX/3PAR install path. Check if CLX/3PAR is
installed on the system.
Error message
The required software HP 3PAR Cluster Extension software is not installed. Cause
Install only the CLI component of the HP 3PAR Cluster Extension software using custom install option. Action
Unable to validate this 3PAR Storage Replication Group. Error message
The parameters entered cannot be validated against those actually configured on the HP 3PAR
storage system. Cause
Check and correct the parameters (including volume group name on local HP 3PAR storage system,
volume group name on remote HP 3PAR storage system, local array remote copy group name, Action
remote array remote copy group name, local and remote HP 3PAR storage system serial numbers,
replication mode) and retry the operation.
Matrix recovery management logical server configuration inconsistent
with Insight Dynamics logical server configuration.
Error message
Matrix recovery management was not able to communicate with the HP Matrix Operating
Environment to confirm that a logical server is being managed by Matrix recovery management. Cause
Delete the Recovery Group containing the logical server from Matrix recovery management. Confirm
that the HP Logical Server Automation Service is running. Ensure that the logical server is not being
actively modified by any user. Retry adding the Recovery Group in Matrix recovery management. Action
Unable to run Matrix recovery management operations because Matrix
recovery management Job is in progress or another Matrix recovery
management configuration operation is in progress.
Error message
If an Activate... or Deactivate... operation is in progress then no configuration operation will be
allowed, because the Job is in progress. If a Matrix recovery management configuration operation
is in progress, no other Matrix recovery management configuration operations will be allowed. Cause
Ensure that the failover process is not taking longer than usual and that the backend job process
hp_lsdt_automation.exe
is running. Wait for the Activate... or Deactivate... operation to
complete.
Action
Unable to import Storage Management Servers. Error message
A Storage Management Server is not properly configured in the HP Matrix Operating Environment
user interface. Cause
Ensure that the Storage Management Server is discovered in the HP Matrix Operating Environment
user interface. Ensure that Open SSH is installed and configured on the Storage Management Action
Server. If not, run Configure -> Configure or Repair Agents from the HP Matrix Operating Environment
user interface. Ensure that the credentials for the user are also the sign-in credentials for the server
in the HP Matrix Operating Environment user interface.
48 Troubleshooting