HP Matrix Operating Environment Software - Manual (Page 49)

Import Failed. Error message
Possible causes include an invalid import file, HP Logical Server Automation service is not running,
or one or more recovery logical servers are in an active state. Cause
Ensure that a valid file exported from the Local Site is used to import the Matrix recovery management
configuration at the Remote Site. Confirm that the HP Logical Server Automation service is running Action
on the CMS. Ensure that all recovery logical servers to be managed by Matrix recovery management
are in a deactivated state at the time of the Matrix recovery management configuration import.
Import succeeded but not all storage managers have been fully configured.
Check Matrix recovery management log files for details.
Error message
Credentials were not configured for one or more remote Storage Management Servers. Cause
Action 1. Look at the mxdomainmgr.*.log file to find the remote Storage Management Servers with
credentials that were not configured.
2. Make sure that the Storage Management Servers are up and healthy.
3. Discover the Storage Management Servers on the CMS.
4. Click on the Matrix recovery management user interface Storage Management Servers tab.
5. Select the Storage Management Server that you want to configure, and click on Edit.
6. Check the Refresh SIM Password box and click Save.
Matrix recovery management troubleshooting
Failure of a Matrix recovery management Activate... or Deactivate... Job, may intermittently occur
due to a transient error condition between the software components. By default, Matrix recovery
management automatically retries failed activation and deactivation operations on logical servers.
If you choose to disable automatic retry, you can edit the MAX_RETRY_ATTEMPTS property in the
hp_ir.properties
file in the conf directory where Matrix recovery management is installed.
To disable automatic retry, set the MAX_RETRY_ATTEMPTS property to 0. To re-enable the automatic
retry of failed operations by Matrix recovery management set the MAX_RETRY_ATTEMPTS property
to 1.
NOTE: Failed jobs will be retried only after the operation has been attempted on all of the logical
servers in the configuration.
NOTE: Job states for logical server and Recovery Group jobs will not be marked failed when a
retry of the operation is pending.
To identify the subsystem where the failure occurred, review the remainder of this section for
information on which log files you need to look at and what action you need to take. For additional
information, you can view the lsdt.log log files in the logs directory where Matrix recovery
management is installed on the system.
A Job in Matrix recovery management is an automated, multi-step process that activates or
deactivates selected Recovery Group Sets on a site. For example, the Job with a Job Id of 3288
shown in the screen capture below is an Activate... Job. It has an Entity of type site and an Operation
of type activate. You will also notice the Failed icon in the Status column indicating that Job 3288
has failed.
Matrix recovery management troubleshooting 49