HP StoreEver Ultrium Tape Drives - Manual (Page 68)

10. If the cartridge is still jammed, the tape drive has failed. Contact customer support at http://
www.hp.com/support .
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose
the problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact
customer support at
http://www.hp.com/support .
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is
a cleaning cartridge, it has probably expired and should be discarded immediately. For data
cartridges:
1. Check that the drive has power (the power cord is properly connected and the Ready LED is on).
2. Check that you are using the correct media. Use only Ultrium media.
Table 7 Data cartridge compatibility
Ultrium 3 TB*
data cartridge
Ultrium 1.6
TB* data cart-
ridge Ultrium 800
GB* data
cartridge Ultrium 400
GB* data
cartridge Ultrium 200
GB* data
cartridge
Tape drive
model
read/write
(C7975A) and
write
once/read
many
(C7975W)
read/write and
write
once/read
many
read only not supported not supported Ultrium 3000
not supported
read/write
(C7974A) and
write
once/read
many
(C7974W)
read/write and
write
once/read
many
read only not supported Ultrium 1760
not supported not supported
read/write
(C7973A) and
write
once/read
many
(C7973W)
read/write read only Ultrium 920
not supported not supported not supported
read/write
(C7972A)
read/write Ultrium 448
* Capacity assumes 2:1 compression.
NOTE:
The 100 GB* data cartridge, C7970A, is also supported on Ultrium 448 tape drives. It is
not supported on Ultrium 920 and Ultrium 1760 tape drives.
3. Make sure that you have loaded the cartridge with the correct orientation (see
“
Inserting a cartridge ” on page 45).
4. Check for damage to your media and discard it, if it is damaged.
Troubleshooting 68