HP Intelligent Infrastructure Analyzer Software - Manual (Page 56)

C Troubleshooting
This appendix is designed to be used like Frequently Asked Questions section. It will help to find
solutions to some of the common issues that might arise when running HP IIAS .
Correcting conditions with SFPs and FC cables/connectors
Replace the FC cable/Connector with another cable/connector which is in good condition. If the
problem is indeed with the cable/connector, HP IIAS will not raise any diagnostics log for the SFP.
If HP IIAS continues to raise diagnostics log for the SFP then, replace the SFP. If HP IIAS does not
raise any diagnostics log for the SFP, then the replaced SFP is in good condition and the problem
is addressed successfully.
Problem
To obtain a serial number of the system, you enter the command wmic bios get serialnumber
in the command prompt and the following error displays:command cannot be found.
Suggestion
Add the environment variable <value of system directory> \wbem to the “PATH” and
restart the command prompt.
The following numbers in the Problem section represents a condition, and the suggestion shows
the remedial measures:
Problem
1001:
1004:
Suggestion
The credentials may have changed after they were entered while creating the profile in HP IIAS .
Please edit the profile, update the credentials (username, password, port no, SNMP read string)
and try the operation again.
Problem
1002:
1005:
Suggestion
Please check if the device is reachable through SMI-S. This can be checked by entering http://
<device ip>:<CIMOM port no.>. If the SMI-S connection is up, check the device details like IP,
user name, password & CIMOM port number stored in the profile.
Problem
1003:
Suggestion
HP IIAS allows one connection per device at a time. This error may occur if you create/edit the
profile during data collection for the active profile. Please retry the operation after some time.
56 Troubleshooting