HP Intelligent Infrastructure Analyzer Software - Manual (Page 58)

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Suggestion
Follow the steps mentioned in “Correcting conditions with SFPs and FC Cables” (page 56) .
Problem
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Suggestion
Follow the steps mentioned in “Correcting conditions with SFPs and FC Cables” (page 56) . If HP
IIAS continues to raise diagnostics logs then the problem may be with the connected SFP. Replace
the connected SFP with another SFP in good condition. If HP IIAS does not raise any diagnostics
log for the SFPs under question, then the problem is addressed successfully.
Problem
IAS Client is not able to connect to IIAS Server. The probable reason
could be that IIAS Server may not be running or has got disconnected.
Please restart the HP IIAS Server and then start the HP IIAS Client again.
Suggestion
•
Add the environment variable <value of system directory> \wbem to the “PATH”
and restart the command prompt.
•
Verify if firebird environment variable is used. Also if the same value is appended to ”PATH”
variable. Its value should be <installed directory>\server\lib\Firebird
•
On XP, after installing HP IIAS, if you get the above specified error, then please restart your
system and try again.
Problem
Even after installing Java, applets do not run.
Cause
Java is not enabled in the web browser. If Java is already installed and the applets do not work,
the you may need to enable Java through your web browser.
Suggestion
1. In the Internet Explorer, click the Tools menu, and then click Internet Options.
2. Click the Security tab, and then click the Custom level... button.
3. Under Settings, scroll down to Scripting of Java applets, and select the Enable radio button.
4. Click OK to save your preference.
58 Troubleshooting