HP Color LaserJet 3800 Printer series - Manual (Page 170)

The printer is on, but nothing prints
Cause Solution
The printer is not configured correctly. See Changing printer control-panel configuration settings .
The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is
working.
The printer has not been correctly named for the network or for
a Macintosh. For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.
The printer is on but is not receiving data
Cause Solution
The printer Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
The front door is not closed. Close the front door firmly.
A printer message other than Ready appears on the printer
control panel. See Control-panel messages .
The interface cable is not correct for this configuration. Select the correct interface cable for your configuration. See
USB configuration .
The interface cable is not securely connected to both the
printer and the computer. Disconnect and reconnect the interface cable.
The printer is not configured correctly. See Changing printer control-panel configuration settings .
The interface configurations shown on the printer configuration
page do not match those on the host computer. Configure the printer to match the computer configuration.
The computer is not working correctly. Try using a program that you know works correctly to check
the computer. Or, if the printer is connected through the parallel
port, open MS-DOS and type
Dir>Prn
at the MS-DOS
command prompt.
The computer port that the printer is connected to is not
configured or is not working correctly. Connect another peripheral to this port to verify that the port is
working.
The printer has not been correctly named for the network or
Macintosh. For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.
Cannot select the printer from the computer
Cause Solution
If you are using a switch box, the printer might not be selected
for the computer. Select the correct printer through the switch box.
The printer Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
A printer message other than Ready appears on the printer
control panel. See Control-panel messages .
The correct printer driver is not installed in the computer. Install the correct printer driver.
The correct printer and port are not selected on the computer. Select the correct printer and port.
156 Chapter 8 Problem solving ENWW