HP Color LaserJet 3800 Printer series - Manual (Page 178)

A print job was not sent to the printer.
Cause Solution
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
You cannot use the computer while the printer is printing.
Cause Solution
Background Printing has not been selected. For LaserWriter 8.6 and later: Turn on background printing by
selecting Print Desktop on the File menu and then clicking
Background Printing in the pop-up menu.
An encapsulated PostScript (EPS) file prints with incorrect fonts.
Cause Solution
This problem occurs with some programs. ● Send the file in ASCII format instead of binary encoding.
● Try downloading the fonts that are contained in the EPS file to
the printer before printing.
Your document is not printing with New York, Geneva, or Monaco fonts.
Cause Solution
The printer might be substituting fonts. Click Options in the Page Setup dialog box to clear substituted fonts.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the
driver is selected.
Cause Solution
This problem is caused by either a software or hardware component. Software troubleshooting
● Check that your Macintosh supports USB and has the
appropriate USB software from Apple.
● Verify that your Macintosh operating system is Mac OS V9.1 or
later.
164 Chapter 8 Problem solving ENWW