Paper-handling problems – HP Color LaserJet 3800 Printer series User Manual
Page 163
Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide. For ordering information, see
.
For paper specifications for this printer, see
.
Printer feeds multiple sheets
Cause
Solution
The tray is overfilled.
Remove excess media from the tray.
The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).
Open the tray and verify that the media stack is below the
maximum stack-height mark.
The paper is sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over,
and then reload it into the tray.
NOTE
Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media does not meet the specifications for this printer.
Use only media that meets HP paper specifications for this
printer. See
Paper is being used in a high-humidity environment.
Use another type of paper.
Printer feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the tray.
Load the correct size paper in the tray.
The correct size of mediais not selected in the software
program or printer driver.
Confirm that the settings in the program and printer driver are
appropriate, because the program settings override the printer-
driver and control-panel settings, and the printer-driver settings
override the control-panel settings.
The correct size or media for tray 1 is not selected on the printer
control panel.
At the control panel, select the correct size for tray 1.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine
the size for which the tray is configured.
Printer pulls from an incorrect tray
Cause
Solution
You are using a driver for a different printer.
Use a driver for this printer.
The specified tray is empty.
Load media in the specified tray.
The tray behavior for the requested tray is set to FIRST in
the SYSTEM SETUP submenu of the CONFIGURE DEVICE
menu.
Change the setting to EXCLUSIVELY.
ENWW
Paper-handling problems
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