HP Color LaserJet 3800 Printer series - Manual (Page 182)

Software program problems
Cannot change system selections
Cause Solution
The printer control panel locks out system software changes. Contact the network administrator.
The software program does not support system changes. See the software program documentation.
The correct printer driver is not loaded. Load the correct printer driver.
The correct program driver is not loaded. Load the correct program driver.
Cannot select a font from the software
Cause Solution
The font is not available to the software program. See the software program documentation.
Cannot select colors
Cause Solution
The software program does not support color. See the software documentation.
Color mode is not selected in the software program or printer
driver. Select Color mode instead of Grayscale or Monochrome
mode.
The correct printer driver is not loaded. Load the correct printer driver.
Printer driver does not recognize tray 3 or the 2-sided printing accessory
Cause Solution
The printer driver has not been configured to recognize tray 3
or the 2-sided printing accessory. See the printer driver online Help for instructions to configure
the driver to recognize printer accessories.
The accessory might not be installed. Verify that the accessory is installed correctly.
168 Chapter 8 Problem solving ENWW