HP StoreEver MSL Tape Libraries - Manual (Page 44)

Troubleshooting table
You can access encryption kit features from the RMI. Accessing the RMI encryption kit screen
requires a password.
Table 5 RMI encryption kit screen location, user, and password
Password User RMI screen Device
Security user
password Security Configuration > Encryption > USB — MSL Encryption
Kit MSL6480
Administrator
user
password Administrator Configuration > Security Autoloader and other
libraries
Table 6 Troubleshooting table
Solution Cause Problem
Use the RMI or USB flash drive to
update the drive firmware to the latest The tape drive ports are disabled
because encryption is enabled and Both backup to and restore from an
LTO-4 or later generation tape drive
are not working.
version. Enable encryption after the the tape drive firmware does not
support the encryption kit.
firmware is updated. See “Tape drive
and drive firmware requirements”
(page 7)
for minimum drive firmware
revisions that support the encryption kit.
Create an encryption key from the RMI
encryption kit screen. The token does not have a key.
Set the PIN and generate a key from
the RMI encryption kit screen. The token has not been initialized.
Enter the PIN from the RMI encryption
kit screen. The PIN has not been entered.
Use the same generation tape cartridge
to write data with an LTO-4 or later An LTO-3 tape cartridge is being used.
When encryption is enabled, an LTO-4
generation tape drive. Disable or later generation tape drive will
encryption to read data from an LTO-3
tape cartridge. neither read from nor write to an
LTO-3 tape cartridge.
Both the tape and tape drive must be
LTO-4 or a later generation to write The tape and/or the tape drive are
not LTO-4 or later generation. Cannot write encrypted data to a
tape.
encrypted data. When encryption is
enabled, an LTO-4 or later generation
tape drive will not write an LTO-3 tape.
The application or script writing the
data must read the tape header before
appending data. Direct append operations are not
supported by the application. Cannot append encrypted data to an
LTO-4 tape.
Insert the token with the correct write
key for the tape in the autoloader or The token currently installed in the
autoloader or library does not have
the key used to write the tape.
library. Suspend other write operations
while the other token is installed to
avoid writing new or formatted tapes
with the wrong write key.
Replace the tape or disable encryption
while the tape is being written. The The tape has unencrypted data on it.
autoloader or library will not write both
encrypted and unencrypted data on the
same tape.
Insert the token with the write key for
the tape in the autoloader or library. The token currently installed in the
autoloader or library does not have
the key used to write the tape. Cannot restore encrypted data from
an LTO-4 or later generation tape.
Suspend other write operations while
the other token is installed to avoid
44 Troubleshooting