HP StoreEver MSL Tape Libraries User Manual
Page 45
Table 6 Troubleshooting table (continued)
Solution
Cause
Problem
writing new or formatted tapes with the
wrong write key.
Find the correct PIN and enter it.
You entered the incorrect PIN.
Token does not recognize the PIN.
Check the RMI encryption kit screen to
verify that the correct token is installed
A different token has been installed in
the autoloader or library.
in the autoloader or library. Either
replace the token with the correct token
or enter the PIN for the
currently-installed token.
Either replace the token with the correct
token or initialize the new token from
the RMI encryption kit screen.
A new token has been installed in the
autoloader or library.
Token requests a new PIN.
Back up the token to a different file or
restore the keys from a different recent
backup file with a known password.
The person who knew the password
has forgotten it or is unavailable.
Lost password to the token backup file.
Check the RMI encryption kit screen to
verify that the correct token is installed
The number of unique keys in the
token backup file and the token is
greater than 100.
The autoloader or library will not
restore the token backup file to a
token.
in the autoloader or library. Either
replace the token with the correct token
or restore the token backup file to a
new token. Keys can never be deleted
from a token.
Use the RMI to set the PIN.
The receiving token has not been
initialized.
MSL6480 firmware versions 4.30 and
newer use the same file format as the
autoloader and other libraries.
If your token backup file has .tkn file
suffix, only restore it on an MSL6480.
MSL6480 firmware versions 4.20 and
earlier saved the token backup file
with a different format the autoloader
and other libraries.
A token backup file created on an
MSL6480 cannot be restored on an
autoloader or other library, or a token
backup file created on an autoloader
or other library cannot be restored on
an MSL6480.
IMPORTANT:
Restoring a .tkn token
backup file created on the MSL6480
to the HP 1/8 G2 autoloader or
MSL2024, MSL4048, MSL8048, or
MSL8096 library will cause the target
device to become unresponsive. If this
happens, power cycle the target device.
Restore the latest token backup file to
a new token and be sure not to lose the
PIN for the new token.
The person who knew the PIN has
forgotten it or is unavailable.
The token PIN has been lost.
Configure the logical libraries and tape
drives so the logical libraries that need
The logical library does not have an
LTO-4 or later generation tape drive
One or more logical libraries is not
shown in the RMI encryption kit
screen.
encryption have at least one LTO-4 or
or the tape drive firmware does not
support the encryption kit.
later generation tape drive. Verify that
the LTO-4 tape drives have a firmware
revision that supports the encryption kit.
See
“Tape drive and drive firmware
for minimum
drive firmware revisions that support
the encryption kit.
Disable the backup application, power
cycle the autoloader or library, and
The backup application disabled
encryption on the tape drive.
The autoloader or library is unable to
apply encryption settings.
then try enabling encryption again in
the RMI.
Operation problems
45