Rack stability, Getting help, Compaq technical support – HP HSG Array Controller User Manual

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About This Guide xv

Compaq Confidential – Need to Know Required

Writer: Bill Reitz Project: StorageWorks Fibre Channel Storage Switch User's Guide Comments:

Part Number: AA-RHBYA-TE 135267-001 File Name: a-frnt Last Saved On: 4/7/99 11:57 AM

Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment,

be sure that:

The leveling jacks are extended to the floor.

The full weight of the rack rests on the leveling jacks.

The stabilizing feet are attached to the rack if it is a single rack

installations.

The racks are coupled together in multiple rack installations.

A rack may become unstable if more than one component is extended for

any reason. Extend only one component at a time.

Getting Help

If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.

Compaq Technical Support

You are entitled to free hardware technical telephone support for your product
for as long you own the product. A technical support specialist will help you
diagnose the problem or guide you to the next step in the warranty process.

In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ

1

. This service is available 24 hours a day, 7 days a week.

Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for world wide Technical Support Centers are
listed on the Compaq website. Access the Compaq website by logging on to
the Internet at http://www.compaq.com.

Be sure to have the following information available before you call Compaq:

Technical support registration number (if applicable)

Product serial number (s)

Product model name(s) and numbers(s)

Applicable error messages

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For continuous quality improvement, calls may be recorded or monitored.

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