HP TopTools - Manual (Page 90)

toptools user guide
Region/Country Phone Region/Country Phone
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+86-10 6564 5959
+91-11 682-6035
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+44-171-512-5202
hp toptools Documentation and Training
A set of manuals for the Toptools components is provided in the /Manuals directory of the Toptools CD and in the
/Help/Manuals directory on your Toptools server after installation. The manuals are in Adobe Acrobat (.PDF)
format. A copy of Adobe Acrobat Reader is included on the Toptools CD for installation if required. During the
installation of the Toptools server, the installation wizard checks for a copy of Acrobat Reader. If not present, it will
install one on the Toptools server.
Self-paced training for Toptools is available on the Toptools CD at \Online Training\start.html or from the
Hewlett-Packard web site at ftp://ftp.hp.com/pub/toptools/Training/start.html
Performance and Troubleshooting Tips
Description Cause/Remedy
Occasionally, a DMI alert is
not reported to the
management server. The server was probably down when the alert occurred and the client machine removed
the address of the Toptools server. Discovery will re-establish this link on its next run.
To verify this select the PC in the device selector, select Properties, Configuration tab,
Explore PC, Win32 DMI service layer, SP Indication Subscription, and look for the
IP address of the management server. If the address is not shown this was the cause.
Wait for the next discovery or run discovery immediately (click Settings, Discovery).
On Toptools server installed
on Windows NT 4.0
Workstation (Personal Web
Server), you see: HPTT
Error 403: Too many users
are connected. The basic Microsoft Windows NT 4.0 Workstation product only supports 10 concurrent
connections. Toptools uses 2 connections for each user. Rapidly changing tabs can
result in temporarily using too many connections.
Close the browser connection and try to re-connect. If you expect to have several
people using the product at the same time, you may want to upgrade to Windows NT 4.0
or Windows 2000 Server with IIS.
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