The cutter does not cut well, The roll is loose on the spindle, Recalibrate the paper advance – HP Designjet Z2100 Photo Printer series User Manual
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The cutter does not cut well
By default the printer is set to automatically cut the paper after the drying time has been completed.
However, there are some papers that cannot be cut, such as canvas or very thick paper, even when
the
Form feed and cut
key is pressed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the cutter is turned off, or the paper selected is canvas, the
Form feed and cut
key only advances the
paper. Use this key to move the print far enough out of the front of the printer, until it is convenient to
manually cut with a straight edge or scissors.
The roll is loose on the spindle
The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure the
core adaptors supplied with the printer have been installed, see
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-
bleed print or after the
Form feed and cut
key has been pressed, the cut strip remains in the output tray.
Only when the printer is not working, reach in the tray and remove the strip.
Recalibrate the paper advance
Accurate paper advance is important to image quality because it is part of controlling the proper
placement of dots on the paper. If the paper is not advanced the proper distance between printhead
passes, light or dark bands appear in the print and image grain may increase.
The printer is calibrated to advance correctly with all the papers appearing in the front panel. When you
select the type of loaded paper, the printer adjusts the rate at which to advance the paper while printing.
However, if you are using custom paper or not satisfied with the default calibration of your paper, you
may need to recalibrate the rate at which the paper advances. See
for steps to determine if paper advance calibration will solve your issue.
ENWW
The cutter does not cut well 119
Troubleshooting paper
issues