Check the wireless signal – HP Officejet H470wf Mobile Printer User Manual
Page 96
responds with an acknowledgment that it received the packets. PING verifies whether
a specific device on a network or the Internet exists and is connected.
To PING the device
1. Print a wireless configuration page. For more information, see
.
2. Using the IP address on the configuration page, PING the device to verify network
communication. In this example, the IP address is 169.254.110.107.
a. Open the MS-DOS command prompt window (Windows) or Terminal (Mac OS).
b. At the command prompt, type the IP address of the device, and then press
Enter (for example: ping 169.254.110.107).
If the command is successful, the PING utility will return results similar to the following.
The exact information returned will vary depending on your operating system.
Regardless of the operating system, the results will show the IP address of the device,
the round-trip time in milliseconds for each packet, the number of packets sent and
received, and the number and percentage of how many packets got lost.
Example
Pinging 169.254.110.107 with 32 bytes of data:
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
If the command is unsuccessful, the PING utility will return results similar to the
following:
Example
Pinging 169.254.110.107 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Check the wireless signal
Wireless communication can be interrupted or unavailable if there is signal
interference, distance or signal strength problems, or if the device is not ready for
some reason.
•
Make sure the device is within range of the 802.11 or Bluetooth sending device.
802.11 printing allows wireless printing up to 100 meters (300 feet). Bluetooth
printing allows wireless printing up to 10 meters (30 feet).
•
If a document doesn't print, there could be signal interruption. If a message
appears on the computer explaining that there is a signal problem, cancel the print
job and then resend it from the computer.
Chapter 5
92
Maintain and troubleshoot