HP Integrated Lights-Out 2 - Manual (Page 188)

iLO 2 RBSU unavailable after iLO 2 and server reset
If the iLO 2 processor is reset and the server is immediately reset, there is a small chance that the
iLO 2 firmware will not be fully initialized when the server performs its initialization and attempts
to invoke the iLO 2 RBSU. In this case, the iLO 2 RBSU is unavailable or the iLO 2 Option ROM
code is skipped altogether. If this situation occurs, reset the server a second time. To avoid this
issue, wait a few seconds before resetting the server after resetting the iLO 2 processor.
Inability to access the login page
If you cannot access the login page, you must verify the SSL encryption level of your browser is
set to 128 bits. The SSL encryption level in iLO 2 is set to 128 bits and cannot be changed. The
browser and iLO 2 encryption levels must be the same.
Inability to access iLO 2 using Telnet
If you cannot access iLO 2 using Telnet, you must verify the Remote Console Port Configuration
and Remote Console Data Encryption on the Global Settings screen. If Remote Console Port
Configuration is set to Automatic, the Remote Console applet enables port 23, starts a session,
and then closes port 23 when the session is completed. Telnet cannot automatically enable port
23, so it fails.
Inability to access virtual media or graphical remote console
Virtual media and graphical Remote Console are only enabled by licensing the optional iLO
Advanced Pack. A message appears, informing the user that the features are not available without
a license. Although up to 10 users are allowed to log in to iLO 2, only one user can access the
remote console. A warning message appears indicating that the Remote Console is already in use.
Inability to connect to iLO 2 after changing network settings
Verify that both sides of the connection, the NIC and the switch, have the same settings for
transceiver speed autoselect, speed, and duplex. For example, if one side is autoselecting the
connection, then the other side must as well. The settings for the iLO 2 NIC are controlled in the
Network Settings screen.
Inability to connect to the iLO 2 Diagnostic Port
If you cannot connect to the iLO 2 Diagnostic Port through the NIC, be aware of the following:
•
The use of the diagnostic port is automatically sensed when an active network cable is plugged
in to it. When switching between the diagnostic and back ports, allow one minute for the
network switchover to be complete before attempting to connect through the web browser.
•
If a critical activity is in progress, the diagnostic port cannot be used until the critical activity
is complete. Critical activities include the following:
— Firmware upgrade
— Remote Console session
— SSL initialization
•
If you are using a client workstation that contains more than one enabled NIC, such as a
wireless card and a network card, a routing issue might prevent you from accessing the
diagnostic port. To resolve this issue:
188 Troubleshooting iLO 2