6 troubleshooting, Troubleshooting luse, Calling hp technical support – HP XP Array Manager Software User Manual
Page 37: Troubleshooting luse calling hp technical support, Calling hp technical, Support
6 Troubleshooting
This chapter explains how to troubleshoot problems that you might experience while using LUN
Expansion (LUSE).
Troubleshooting LUSE
•
For troubleshooting information for the storage system, see the HP StorageWorks XP24000
Disk Array Owner Guide or the HP StorageWorks XP20000 Disk Array Owner Guide.
•
For troubleshooting information for the Remote Web Console software, see the HP
StorageWorks XP24000/XP20000 Remote Web Console User Guide.
•
For information about the Remote Web Console error codes, see the HP StorageWorks
XP24000/XP20000 Remote Web Console Error Codes.
Calling HP Technical Support
If you need to call HP technical support, make sure you can provide as much information about
the problem as possible, including:
•
The circumstances surrounding the error or failure.
•
The exact content of any error messages displayed on the host system.
•
The exact content of messages displayed on the Remote Web Console.
•
The Remote Web Console configuration information saved on the floppy diskettes by the FD
Dump Tool.
•
The severity levels and reference codes displayed on the Status tab in the Remote Web Console
main window (see the HP StorageWorks XP24000/XP20000 Remote Web Console Error
Codes).
For worldwide technical support information, see the HP support website:
Troubleshooting LUSE
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