Before you contact hp – HP ProLiant MicroServer User Manual
Page 88
Support and other resources 88
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
website
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
Technical support registration number (if applicable)
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Product serial number
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Product model name and number
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Product identification number
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Applicable error messages
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Add-on boards or hardware
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Third-party hardware or software
•
Operating system type and revision level