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HP ProLiant DL580 Generation 3 Server User Guide
Management Agents ............................................................................................................. 134
Redundant ROM support ...................................................................................................... 134
USB support ......................................................................................................................... 135
Diagnostic tools ............................................................................................................................... 135
HP Insight Diagnostics ......................................................................................................... 136
Survey Utility ....................................................................................................................... 136
Integrated Management Log................................................................................................. 137
Array Diagnostic Utility ....................................................................................................... 137
Remote support and analysis tools ................................................................................................... 137
HP Instant Support Enterprise Edition.................................................................................. 138
Keeping the system current.............................................................................................................. 138
Drivers .................................................................................................................................. 138
Resource Paqs....................................................................................................................... 139
ProLiant Support Packs ........................................................................................................ 139
Operating system version support......................................................................................... 139
Change control and proactive notification ............................................................................ 140
Natural language search assistant ......................................................................................... 140
Care Pack.............................................................................................................................. 140
Electrostatic discharge
141
Preventing electrostatic discharge.................................................................................................... 141
Grounding methods to prevent electrostatic discharge .................................................................... 142
Troubleshooting 143
Additional information..................................................................................................................... 143
Server diagnostic steps..................................................................................................................... 144
Important safety information............................................................................................................ 144
Symbols on equipment ......................................................................................................... 144
Warnings and cautions.......................................................................................................... 146
Preparing the server for diagnosis.................................................................................................... 147
Symptom information ...................................................................................................................... 148
Service notifications......................................................................................................................... 149
Loose connections............................................................................................................................ 149
Diagnostic steps ............................................................................................................................... 150
Start diagnosis flowchart ...................................................................................................... 150
General diagnosis flowchart ................................................................................................. 152
Power-on problems flowchart............................................................................................... 154
POST problems flowchart .................................................................................................... 157
OS boot problems flowchart ................................................................................................. 159
Server fault indications flowchart......................................................................................... 161
POST error messages and beep codes.............................................................................................. 164
Introduction to POST error messages ................................................................................... 164
Other information resources............................................................................................................. 167
