HP 120 Color Copier - Manual (Page 39)

Chapter 6—Troubleshoot your unit 35
HP Color Copier
Additional troubleshooting tips
This section lists some additional issues that you may encounter while using your unit.
Issue What You Should Do
Copies are faded, or colors are
dull.
• Do you have the Lighter/Darker and Color Intensity
features adjusted correctly? Use the Lighter/Darker
and Color Intensity buttons to make adjustments.
• Do you need to clean the glass or document-lid
backing? Debris may be stuck to the glass or
document-lid backing, which causes poor copy
quality and slows down processing.
• Do the print cartridges need to be cleaned or
replaced? Print a Self-Test Report to check the
status of the print cartridges. If you notice missing
lines or gaps in the patterns, clean the cartridges. If
the problem persists, you may need to replace your
print cartridges.
• Are you using the highest possible copy quality?
Check the copy Quality setting on the front panel.
• Are you using the right type of paper for your
project? If the paper you are using is too fibrous,
the ink may not cover the print surface. Make sure
you are using a paper that is appropriate for your
unit.
Copies are too dark or too light. • Do you have the Lighter/Darker feature adjusted
correctly? Use the Lighter/Darker button to make
adjustments.
• Are you copying a photo? Use Photo Mode for the
best photo quality.
Fit to Page, Clone, or Poster is
not working.
• Is your original positioned correctly? You must
place your original in the correct position for many
of the special features to work. Check the location
of your original. For more information, see “Load
originals on the glass.”
• Do you need to clean the glass or document-lid
backing? The scanner may analyze debris on the
glass or document-lid backing, which causes
problems with the special features.
Cam.book Page 35 Friday, February 25, 2000 11:32 AM