Before you call for service – GE JGAS02SENSS User Manual

Page 34

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Consumer Support

Tr

oubleshooting T

ips

Installation Instructions

Care and Cleaning

Operating Instructions

Safety Instructions

Problem

Possible Causes

What To Do

Oven temperature

Oven thermostat

• See the Adjust the oven thermostat–Do it yourself! section.

too hot or too cold

needs adjustment.

Top burners do not light

The pilots are not lit.

• On models with standing pilots, lift the cooktop and

or do not burn evenly

(on standing pilot models)

hold a lit match next to the pilot opening between the
front and rear burners.

Plug on range is not

• On models with electric ignition, make sure electrical

completely inserted in

plug is plugged into a live, properly grounded outlet.

the electrical outlet.

Burner holes on the side

• Remove the burners and clean them with a safety pin

or around the top of the

or paper clip. Make sure you do not enlarge the holes.

burner may be clogged.

Burners may not be fitted

• Remove the burners and reinstall them properly.

correctly onto mounting
brackets.

Burners have yellow or

The combustion quality of

• Use the illustrations below to determine if your burner

yellow-tipped flames

burner flames needs to be

flames are normal. If burner flames look like A, further

determined visually.

adjustment is required. Normal burner flames should
look like B or C, depending on the type of gas you use.
With LP gas, some yellow tipping on outer cones
is normal.

A–Yellow flames

B–Yellow tips

C–Soft blue flames

Further adjustment on outer cones

Normal for natural

required

Normal for LP gas

gas

Burner flames very

LP gas is improperly

• Check all steps in the Installation of the range

large or yellow

connected.

section.

Oven will

The thermostat capillary

• Make sure the thermostat capillary bulb (located in the

not work

bulb must be clean and

upper portion of the oven) is in the correct position, not

unobstructed.

touching oven sides and not coated with anything.

The oven vent is blocked.

• The oven vent, on the back of the range, must be unobstructed.

Oven control improperly set.

• See the Using the oven sections.

Incorrect cookware or

• See the Using the oven for baking or roasting section.

cookware of improper
size being used.

Oven bottom not securely

• See the Care and cleaning of the range section.

seated in position.

Pilot light is not lit

• See the Oven Lighting Instructions for Standing Pilot

(on standing pilot models)

Models section.

Strong odor

Improper air/gas ratio

• Adjust oven burner air shutter. See the Installation of

in the oven.

the range section.

This is temporary.

• An odor from the insulation around the oven liner is

normal for the first few times the oven is used.

Surface burners light

The oven gas shut-off valve

• To check the oven gas shut-off valve on standard twin

but oven does not

may have accidentally been

burner models, raise cooktop and look for gas shut-off

moved during cleaning or

lever at the extreme left rear corner. (Standing pilot

moving.

models do not have a gas shut-off valve on the regulator.)

Before you call for service…

34

Lever is shown closed.
PULL TO OPEN.

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