Spektrum SPMAR635 - Manual (Page 24)

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at www.horizonhobby.com, submit a Product Support Inquiry at https://horizonhobby.
quickbase.com/db/bghj7ey8c?a=GenNewRecord, or call the toll free telephone
number referenced in the Warranty and Service Contact Information section to speak
with a Product Support representative.
Inspection or Services - If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at our facility. An
Online Service Request is available at http://www.horizonhobby.com/content/_service-
center_render-service-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery,
please contact the appropriate Horizon Product Support office.
Warranty Requirements - For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service - Should your service not be covered by warranty,
service will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for service you are agreeing to payment of
the service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant Product for a period of 60
days from notification, after which it will be discarded.