Sony PCG-XG700 - Manual (Page 144)

VAIO Notebook User Guide
144
Getting Help
Sony provides several support options for your Sony computer. When you have
questions about your computer and the preinstalled software, check these sources
for answers, in the following sequence:
1 VAIO® Notebook User Guide
The User Guide (this manual) contains information on how to get the most from your
computer, find help, and solve common problems. It also contains product
specifications.
2 Customizing Your VAIO® Notebook
The electronic document contains additional information on customizing your computer.
You can access this guide from the Windows Start menu by selecting Programs and
then VAIO User Manual.
3 Manuals and online help files that may accompany your preinstalled
software
Most of the manuals for preinstalled software are located on your hard disk drive as
online help files. You can access the online help files from the Help menu in the specific
application. A printed manual is available for some applications.
4 VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced
diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your
applications, network settings, and other important software settings. When your
software is protected, you can use VAIO Support Agent to repair software problems by
restoring your software to any of the previously protected states.
5 Sony PC Support
Provides instant access to information on commonly encountered problems. Enter a
description of your problem and the Knowledge Database searches for the
corresponding solutions online. You can access the Sony PC Support at: http://
www.sony.com/pcsupport
6 Sony Fax-on-Demand
This service provides you with answers to commonly asked questions. You can use this
automated service to request a list of available topics and then select the topics that you
want to receive. To contact the Sony fax-on-demand service, call 1-888-4SONYPC (1-
888-476-6972). (Requires a fax machine or your fax software.)
7 Calling Sony Customer Support
You can call and speak with a Sony Customer Support Representative without using
your computer by calling 1-888-4SONYPC (1-888-476-6972). Software support is
available free of charge for 90 days after the original date of purchase.