Sony FIU-810 - Manual (Page 36)

• Does your computer's hard disk have over 20 MB
available?
• Is the CD-ROM drive working correctly?
The Puppy Suite software CD-ROM may be dirty.
• Wipe it off with a soft, dry cloth.
Fingerprints cannot be
registered/verified.
You are more likely to fail fingerprint registration/verification
under the following circumstances.
• After taking a bath
• After working under wet conditions
• After applying medication with a finger
• Right after going outside in the winter
• When fingers are dirty
Are you properly placing your fingers on the sensor?
• Be sure you’ve slid the shutter up and are placing your
finger completely on the contact plate.
Your fingers are too dry.
• Retry after breathing on your finger or wetting it to
moisten your finger.
Your fingers are too wet.
• Retry after drying your finger.
The fingerprint sensor is dirty.
• Wipe off dirt and dust from the sensor.
Your fingerprint will change slightly according to your health
conditions etc. We suggest you re-register your fingerprint(s)
every 3 months.
The "Puppy has been locked"
message appears.
If you failed to enter your password correctly 3 times, the Puppy
unit is locked.
• Disconnect and reconnect the Puppy unit to unlock.
Training Your Puppy® Unit Page 36