Sony FIU-810 - Manual (Page 39)

• …and more.
More information is available at www.sony.com/Puppy. Depending on the size of your
organization, you may also want to contact software solution providers supporting the FIU-810
product.
I get an error when I verify my fingerprints after enrollment. One or more of the prints do
not match. How can I prevent this from happening?
You are not placing your finger consistently on the unit. During enrollment be sure to place your
finger in a similar fashion per the instructions in Section 1.
I have successfully enrolled my username and password for a website with Password
Provider, but when I come back to the website, it’s not prompting me to use my
fingerprint. What’s wrong?
There are some websites and applications which do not appear to be recognized by the Puppy
Suite software. This is due to various security features implemented into the website and
application code. In these instances, our software is unable to determine where the username and
password boxes are, and therefore unable to put the information into the right place.
If you are having problems registering a website, please refer to this manual to be sure you are
following the right steps. You can also force the Puppy Suite software to try to insert information
on a previously registered website by pressing F12. If these two options fail, please call our
Technical Support Center at 866-347-7669 or email us at [email protected]. Also, an
updated list of non-functional websites is maintained at www.sony.com/Puppy.
Why does the Password Provider authentication dialog box pop up on every new web page
even after I’ve authenticated and logged in to the site?
This is due to the way that the Password Provider component identifies websites. To eliminate
this, open [List of Registered Information], edit the specific website entry, and uncheck the
[Auto] check box. You will need to press F12 (default) manually when you want to logon to this
website, but you will not get the annoying repeat prompts.
I just put my computer in standby mode and then took it out of standby mode. The Puppy
Suite™ software does not recognize that the FIU-810 unit is plugged in. What do I do?
If you are waking your PC from standby mode or hibernation, it may take several seconds for the
Puppy unit to be recognized by Windows. Click the [Connect] button in the Logon dialog box
until the Puppy unit is recognized. Alternatively, wait 5-10 seconds, disconnect the Puppy unit
and then reconnect it.
My previously installed security software doesn’t seem to working? Why?
The Puppy Suite Personal software’s Windows Logon component replaces the Windows GINA
(Graphical Identification and Authentication) component with a Puppy GINA. This allows you
Training Your Puppy® Unit Page 39