Warranty & customer service – Sunlight Supply Grozone Control TP1 Day/Night Tempstat User Manual
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WARRANTY & CUSTOMER SERVICE
DO YOU HAVE A PROBLEM WITH YOUR GROZONE CONTROLLER ?
PLEASE READ THESE INSTRUCTIONS CAREFULLY AND SAVE THEM FOR
FUTURE REFERENCE
1.
I think my controller is damaged, or it simply does not work as
indicated in the user guide, what should I do ?
◊◊◊◊
Please refer to the troubleshooting steps. Follow these instructions
carefully, step by step. The Controller should work as described in
the “Expected Result” column of the Complete Troubleshooting
Guide on page 6-7.
Do you need assistance in executing the Troubleshooting steps ?
1. Contact us at 1-855-262-1800
2. Send us an EMAIL at
or
3. VISIT our Technical Support Center at
www.grozonecontrol.com/techsupport.html
Technical Support is available Monday through Friday, from 8:00 AM
to 8:00 PM, Eastern Time.
9
1.
I’ve been through the troubleshooting steps, what do I do if I meet
a problem at any of these steps ? Is my product covered by the
WARRANTY ?
◊◊◊◊
Grozone controllers are covered by a 3-year warranty(*). We will
replace any DAMAGED PRODUCT WITH A BRAND NEW PRODUCT.
◊◊◊◊
Covered or not covered ? We do not authorize the replacement of
fully working products nor altered (tampered) products. The
Troubleshooting steps will help you identify a damaged product. Do
not hesitate to contact us or contact your retailer to make sure the
controller is not fully working or damaged before returning it to the
store.
◊◊◊◊
My product is not fully working or damaged, I want a replacement
unit: in order to get a replacement product, you MUST return all
modules and applicable accessories to the retailer – controller,
output boxes, remote sensors, cables, power cord and power
supply. We’ve observed that many problems often originate from
seemingly insignificant components the user forgets to return, so
we are unable to identify the problem and thus authorize the return
under warranty. To avoid being charged for the accessories, be sure
to include all pieces. Thanks for your cooperation.
◊◊◊◊
Any Grozone Control product that is returned with obvious signs of
user neglect will not be covered by warranty. Grozone Control
exercises the right to make final decisions in these matters.
(*)
The warranty period begins from the date of purchase at the retail level.
The retailer/consumer must keep their proof of sale/purchase. Otherwise,
Grozone Control will consider the manufacturing date to apply the warranty
coverage.